Payment Options

Jackson Purchase Energy offers several billing options for your convenience.

Levelized Billing

In contrast with budget billing that uses a 12-month average and charges customers the same amount each month, levelized billing constantly adjusts the monthly amount to better reflect actual use. That means there's no catch-up month at the end of the year, as is the case with budget billing. The rolling-average adjustment means you can sign up anytime. New members are eligible with just two months of billing history.

For more information, contact any member service representative.

Automatic Bank Drafting
You can arrange for your payment to be automatically deducted from your checking account each month. You will still receive a bill for usage; however, instead of sending a payment, your checking account will be debited automatically. The transfer of funds from your bank to Jackson Purchase Energy will be shown on your checking account statement and will serve as your receipt. The payment will not be drafted from your account until the due date. You can request a bank draft authorization agreement by contacting any member service representative by phone or email.

Automatic Credit Card Drafting
You can arrange for your payment to be automatically charged to your credit card account each month. You will still receive a bill for usage; however, instead of sending a payment, your credit card will be debited automatically. The transfer of funds from your credit card to Jackson Purchase Energy will be shown on your credit card statement and will serve as your receipt. The payment will not be charged to your credit card until the due date. Call 1-855-386-9920 and follow the voice prompts to establish monthly automatic credit card payments.

Credit Card Payment by Phone
To make a one-time credit card payment by phone, call 1-855-386-9920 and follow the voice prompts.

SmartHub

SmartHub is a web and mobile app that allows you to do business from any android or apple device.  You can manage your account, view and pay your bill, monitor your daily usage, report service issues and receive important JPEC notices including your bills and late notices...all in the palm of your hand!

Payment by Mail
Payments may be made by mail anytime. Please include your payment stub and write the account number on your check.
Please mail to:

Jackson Purchase Energy Corporation
P.O. Box 4030
Paducah, KY 42002-4030

Financial Hardship
If you are experiencing financial difficulties, please contact JPEC. We are pleased to assist with payment arrangements. Please remember if you contact JPEC after the disconnect date, your assistance options may be limited.

24 hour kiosk

With our self service kiosk, you can pay when it is convenient for you.  The kiosk takes cash, check or credit/debit card and provides real time posting to your account with the easy to use touch screen.  Don't have your bill?  That's ok.  Simply enter the service address of the account you wish to pay.  Members can pay and be on their way.  Your payment can be made from the comfort of your car.  If you have any questions, please contact one of our member service representatives.

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